Debt collection outsourcing in Brazil to recover more with less operation
A recovery cadence executed by AI agents across every channel — negotiation within policy, controlled discounts and agreements closed inside the conversation.
What the agentic collections operation executes
Outsource the operation you have. Build the operation you need.
Macro can take over an existing enterprise operation as a BPO provider in Brazil, preserving service continuity, governance and business targets while progressively moving the operation to a hybrid and agentic model. The goal is not simply to outsource headcount, but to reduce headcount dependency and optimize cost per outcome.
Brazil-based sales, collections, customer service and back-office operations across voice, WhatsApp, web, email and enterprise systems.
Explore Macro's AI-native BPO model in Brazil →We absorb your collections operation and execute the complete transformation
No matter your collections operation's digital maturity — we evolve from wherever it stands. Existing portfolios, policies, cadences and systems enter as they are. Macro drives every stage of the Agentic Transformation — including operating legacy CRMs without APIs, via Interoperability Agents.