Back-office outsourcing in Brazil powered by AI agents
Documents processed, validations done, approvals routed and workflows executed by agents — no waiting queue, with a complete audit trail.
What the agentic backoffice executes
Outsource the operation you have. Build the operation you need.
Macro can take over an existing enterprise operation as a BPO provider in Brazil, preserving service continuity, governance and business targets while progressively moving the operation to a hybrid and agentic model. The goal is not simply to outsource headcount, but to reduce headcount dependency and optimize cost per outcome.
Brazil-based sales, collections, customer service and back-office operations across voice, WhatsApp, web, email and enterprise systems.
Explore Macro's AI-native BPO model in Brazil →We absorb your backoffice and execute the complete transformation
No matter your backoffice's digital maturity — we evolve from wherever it stands. Existing processes, approval levels and systems enter as they are. Interoperability Agents operate legacy systems exactly like a human analyst — no integration project.