More than outsourced headcount
Traditional BPO scales primarily by adding people. Macro starts with the operation you have and combines human specialists, automation, data and AI agents to reduce headcount dependency and improve cost per outcome.
What we can operate and transform
Transform without a big-bang migration
Why Brazil with Macro
Local operations, knowledge of Brazilian channels and regulation, large-scale delivery experience and enterprise integrations. For international companies, Macro acts as an operational and technology partner to execute customer operations in the Brazilian market.
For executives evaluating call center outsourcing, contact center outsourcing or broader BPO services in Brazil, Macro provides local delivery with a progressive path from human operations to AI-native execution.
Operational delivery before the technology promise
Macro combines operational expertise with proprietary technology. Transformation is designed around business KPIs — conversion, recovery, NPS/CSAT, productivity and cost per outcome — rather than around a standalone software implementation.
Built for complex enterprise operations
Telecom, financial services, utilities, retail, education and other industries with large customer bases, high interaction volumes and continuous pressure for productivity.